Case Study: TDLR
01
Defining the Problem
Texas Department of Licensing and Registration (TDLR) had received a slew of support calls since the design of the last Driver Education and Safety database search was implemented.
Problems ranged from navigation issues and being unable to narrow down their search results efficiently to not knowing what to search for in the first place.
Since the pathway to the appropriate results for each individuals search was fraught with too many options and confusing language, I needed to engineer a user workflow that spoke to the user in plain language and walked them to their goal step by step.
02
Knowing What to Search For
The previous search solution sent the user to a landing page filled with legal jargon that spanned 1,600 pixels down the page. There was no clear direction as to what the user should do. The user would navigate to their goal through a sidebar dropdown menu that hid navigation solutions and did not instruct the user to even use it.
My solution (to the right) reaches out to the user with simple plain language, causing the user to feel cognizant and comfortable with what they are to do next. The use of inline accordion options allows the user to view information without scrolling or losing sight of other navigation options.
03
Specifying Search Results
Instead of the user being sent to a page displaying a general list of categories from which they can chose, (as was in the previous design) the user is now sent to a page that explains the subcategories in concise detail.
04
Filtering Without Leaving Results
If users wish to alter their search criteria they don’t have to go back to the previous page, they are able to change the filters through an easy to use Advance Search dropdown at the top of the page.
Case Study: TDLR
01
Defining the Problem
Texas Department of Licensing and Registration (TDLR) had received a slew of support calls since the design of the last Driver Education and Safety database search was implemented.
Problems ranged from navigation issues and being unable to narrow down their search results efficiently to not knowing what to search for in the first place.
Since the pathway to the appropriate results for each individuals search was fraught with too many options and confusing language, I needed to engineer a user workflow that spoke to the user in plain language and walked them to their goal step by step.
02
Knowing What to Search For
The previous search solution sent the user to a landing page filled with legal jargon that spanned 1,600 pixels down the page. There was no clear direction as to what the user should do. The user would navigate to their goal through a sidebar dropdown menu that hid navigation solutions and did not instruct the user to even use it.
My solution (to the right) reaches out to the user with simple plain language, causing the user to feel cognizant and comfortable with what they are to do next. The use of inline accordion options allows the user to view information without scrolling or losing sight of other navigation options.
03
Specifying Search Results
Instead of the user being sent to a page displaying a general list of categories from which they can chose, (as was in the previous design) the user is now sent to a page that explains the subcategories in concise detail.
04
Filtering Without Leaving Results
If users wish to alter their search criteria they don’t have to go back to the previous page, they are able to change the filters through an easy to use Advance Search dropdown at the top of the page.
Redesigning a database search for ease of usability.
01
Defining the Problem
Texas Department of Licensing and Registration (TDLR) had received a slew of support calls since the design of the last Driver Education and Safety database search was implemented.
Problems ranged from navigation issues and being unable to narrow down their search results efficiently to not knowing what to search for in the first place.
Since the pathway to the appropriate results for each individuals search was fraught with too many options and confusing language, I needed to engineer a user workflow that spoke to the user in plain language and walked them to their goal step by step.
02
Knowing What to Search For
The previous search solution sent the user to a landing page filled with legal jargon that spanned 1,600 pixels down the page. There was no clear direction as to what the user should do. The user would navigate to their goal through a sidebar dropdown menu that hid navigation solutions and did not instruct the user to even use it.
My solution (to the right) reaches out to the user with simple plain language, causing the user to feel cognizant and comfortable with what they are to do next. The use of inline accordion options allows the user to view information without scrolling or losing sight of other navigation options.
03
Specifying Search Results
Instead of the user being sent to a page displaying a general list of the category they chose, (as was in the previous design) the user is now sent to a page that explains the subcategories in concise detail and allows them to prefilter distinguishing characteristics of that subcategory.
04
Filtering Without Leaving Results
If users wish to alter their search criteria they don’t have to go back to the previous page, they are able to change the filters through an easy to use Advance Search dropdown at the top of the page.
